Mode of Communication: Adopting a Policy

In a professional context, you will often need to communicate information to others, persuade others to adopt a point of view, or request something that you need. Choosing the most appropriate communication mode for a situation is an ideal place to begin. For example, a text message would be used for a brief, informal exchange, whereas a letter or memo would suit a more formal, professional interaction.

Once you have settled on a mode of communication, your next step as a writer is to think through the many rhetorical choices that will help you express yourself and establish your credibility. Good writers make conscious decisions about their purpose, audience, pronoun choices, style, and tone, for example, and all of these elements help drive a message’s success and help establish the writer’s stature as a professional.

For this task, choose a form of communication that best suits the scenario. Your message should use clear and concise language and demonstrate the rhetorical choices you make to help your message achieve its purpose.


You are writing to persuade your coworkers to adopt or change a specific policy.


Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even if cited correctly. The similarity report that is provided when you submit your task can be used as a guide.

You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.

Tasks may not be submitted as cloud links, such as links to Google Docs, Google Slides, OneDrive, etc., unless specified in the task requirements. All other submissions must be file types that are uploaded and submitted as attachments (e.g., .docx, .pdf, .ppt).

A.  Create a written communication addressing the scenario. This should not be a multimedia presentation or bulleted list.

B.  In your written communication, do the following:

1.  Provide an appropriate opening or salutation. 

2.  Establish your credibility as the author.

3.  Describe the intended audience of the communication.

Note: Per the scenario your intended audience is your coworkers. The description could include details like what kind of work the audience does, their level of expertise, what sort of organization they work for, etc.

4.  Identify a central goal of the communication. The goal should reference a specific policy to adopt or change. 

5.  Explain one action item that supports the central goal.

6.  Provide an effective and appropriate closing.

C.  Employ the following communication practices throughout your document:

1.  Use straightforward, unambiguous language and active voice.

2.  Use positive, inclusive language appropriate for a professional setting.

3.  Demonstrate awareness of your audience. 

D.  Provide a brief explanation (suggested length of 2–3 sentences) that addresses why you chose this mode of communication.

E.  Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.

F.  Demonstrate professional communication in the content and presentation of your submission

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