At this point, conflicts of interests and expectations were reflected in the responses of the participants. While the top executives thought of the expectations of the efficiency of the software in terms of reduced human personnel and cost benefits, the real interface users of the technology responded in terms of how task-fit the technology is in improving their job outputs.
The intake coordinator claims that the software has helped in making scheduling and task monitoring more effective. She also claims that it has helped in terms of timely task deliveries and accuracy of information submitted to the State department for verifications and other
logistics issues. The office manager in her own claims state that ‘continulink’ has been perfectly suited for her job and gives a rating of 10/10 to the performance of the software technology as far as her tasks and responsibilities are concerned.
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