The graduate understands the relationship between costs and quality.
SCENARIO
You are employed by a firm that produces tangible products. These products are then sold to a consuming populace that is unaffected by place, income, sex, race, age, or any environmental concerns. These products are acquired and used across the spectrum of consumers.
REQUIREMENTS
Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even if cited correctly. An originality report is provided when you submit your task that can be used as a guide.
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
Prepare a memo (suggested length of 1–3 pages) to your supervisor that addresses the following:
A. Identify the three types of costs when quality considerations are made.
B. Explain each of these types of costs using examples.
C. Evaluate the three types of costs considering the trade-offs within manufacturing a product and/or producing a service.
D. Acknowledge sources, using APA-formatted in-text citations and references, for content that is quoted, paraphrased, or summarized.
E. Demonstrate professional communication in the content and presentation of your submission.
Competency
The candidate accurately identifies the 3 types of costs when quality considerations are made.
The candidate adequately explains the 3 identified types of costs using examples.
The candidate provides a plausible evaluation of the 3 types of costs considering the trade-offs within manufacturing a product and/or producing a service.
The submission includes in-text citations and references for content that is quoted, paraphrased, or summarized and demonstrates a consistent application of APA style.
Content reflects attention to detail, is organized, and focuses on the main ideas as prescribed in the task or chosen by the candidate. Terminology is pertinent, is used correctly, and effectively conveys the intended meaning. Mechanics, usage, and grammar promote accurate interpretation and understanding.
Shipping/Logistics
Warehouse
Customer Service
Accounting/Finance
IT
Shipping/Logistics
Warehouse
Customer Service
Accounting/Finance
IT
Shipping/Logistics
Warehouse
Customer Service
Accounting/Finance
IT
Shipping/Logistics
Warehouse
Customer Service
Accounting/Finance
IT
TASK 2
COMPETENCIES
304.2.1 : Graphical Charts
The graduate understands the types and uses of graphical charts in operations management.
SCENARIO
A shoe manufacturing company is having a problem with returns and customer complaints in their boot division. Top executives are meeting to figure out what these problems in the boot division are costing the company.
REQUIREMENTS
Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even if cited correctly. An originality report is provided when you submit your task that can be used as a guide.
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
Create an affinity diagram with at least six types of cost centers to show where the boot division is costing the company money. Your diagram should include the following:
A. The problem statement.
B. At least six types of cost centers that are being affected by the boot division. (Shipping/Logistics
Warehouse Customer Service Accounting/Finance IT (information technology)
Marketing)
C. Acknowledge sources, using APA-formatted in-text citations and references, for content that is quoted, paraphrased, or summarized.
D. Demonstrate professional communication in the content and presentation of your submission.
Competency
The candidate creates an affinity diagram that states the correct problem.
The candidate creates an affinity diagram that lists 6 cost centers.
The submission includes in-text citations and references for content that is quoted, paraphrased, or summarized and demonstrates a consistent application of APA style.
Content reflects attention to detail, is organized, and focuses on the main ideas as prescribed in the task or chosen by the candidate. Terminology is pertinent, is used correctly, and effectively conveys the intended meaning. Mechanics, usage, and grammar promote accurate interpretation and understanding.
TASK 3
304.4.4 : Managing Innovation
The graduate is knowledgeable about managing innovation.
INTRODUCTION
Organizations often try to develop an entrepreneurial culture through a strong orientation toward entrepreneurship.
REQUIREMENTS
Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even if cited correctly. An originality report is provided when you submit your task that can be used as a guide.
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
A. Prepare a brief summary, listing and defining at least four reasons why entrepreneurial organizations seek opportunities for innovation.
B. Acknowledge sources, using APA-formatted in-text citations and references, for content that is quoted, paraphrased, or summarized.
C. Demonstrate professional communication in the content and presentation of your submission.
Competency
Correctly defines 4 reasons for seeking innovation.
The submission includes in-text citations and references for content that is quoted, paraphrased, or summarized and demonstrates a consistent application of APA style.
Content reflects attention to detail, is organized, and focuses on the main ideas as prescribed in the task or chosen by the candidate. Terminology is pertinent, is used correctly, and effectively conveys the intended meaning. Mechanics, usage, and grammar promote accurate interpretation and understanding.
TASK 4
COMPETENCIES
304.6.3 : Working with Individuals and Groups
The graduate is knowledgeable about strategies for working with individuals and groups in an organization.
INTRODUCTION
There are four key barriers to communication: process barriers, personal barriers, physical barriers, and semantic barriers.
REQUIREMENTS
Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even if cited correctly. An originality report is provided when you submit your task that can be used as a guide.
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
Write an essay describing how you, as a manager, would overcome each of these four barriers.
A. Describe the guidelines, tools, practices, or procedures that you would use to overcome each type of communication barrier (i.e., process, personal, physical, and semantic).
B. Acknowledge sources, using APA-formatted in-text citations and references, for content that is quoted, paraphrased, or summarized.
C. Demonstrate professional communication in the content and presentation of your submission.
Competency
The candidate provides a reasonable description of how guidelines, tools, or practices would be used to overcome each of the 4 communication barriers.
The submission includes in-text citations and references for content that is quoted, paraphrased, or summarized and demonstrates a consistent application of APA style.
Content reflects attention to detail, is organized, and focuses on the main ideas as prescribed in the task or chosen by the candidate. Terminology is pertinent, is used correctly, and effectively conveys the intended meaning. Mechanics, usage, and grammar promote accurate interpretation and understanding.
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