Selected Chapters Questions

#1.  Chapter 18 –  Motivating Climate

1.  (2 pts) Select one of the Motivational Theories and summarize.

 Identify an example of how this theory might apply in a  Med Surg Unit

• (2 pts)  Identify the method that the author describes as “ the most powerful motivator a manager can use.”     Give an example of how this could be done.

#2.  Chapter 21 – Conflict Resolution

1.  (2 pts)  Name the optimal goal in resolving conflict:  _______________________________

Choose one of the strategies that you have encountered and describe if it was productive or not.

• (2 pts)  Describe the concept of Consensus decision making.  How is this different than voting?
  

#3.  Chapter 23 Quality Control

1. (2 pts)  List as many agencies/organizations as you can find that contribute to requirements for Quality assessments or measures. 
2. (2 pts)  Summarize the leadership and management roles important to Quality Control

#4.  Chapter 24 – Performance Appraisal

1. (2 pts)  Out of the 8 “Strategies to Ensure Accuracy of Perfomance Appraisal” identify

TWO strategies   that seem most useful  or  that were new to you. 

• (2 pts)  Describe the concept and practice of PEER REVIEW – What components do you think sound most difficult and how is it effectively used?

#5.  Chapter 25 – Problem Employees

1. (2 pts)  Describe the difference between Discipline and  Punishment – give example
2. (2 pts)  Describe which type of employee you would find most difficult to discipline and identify some key points covered in the text.