Consider the problem you have been working to rectify, making notes of six Ws in the boxes below.
| Who was affected by the problem? | |
| What is the problem? | |
| When and for what purpose should email be used? Why would it be an effective tool for this purpose? | |
| When and for what purpose should an app be used? Why would it be an effective tool for this purpose? | |
| Why did Wanda task you with investigating communication methods? | |
| How should messages be modified to fit within the digital tool you have selected? |
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