Active Listening: The Six Ws

Consider the problem you have been working to rectify, making notes of six Ws in the boxes below.

Who was affected by the problem?     
What is the problem?                   
When and for what purpose should email be used? Why would it be an effective tool for this purpose?                       
When and for what purpose should an app be used? Why would it be an effective tool for this purpose?                   
Why did Wanda task you with investigating communication methods?     
How should messages be modified to fit within the digital tool you have selected?                       

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