Consider the problem you have been working to rectify, making notes of six Ws in the boxes below.
|Who was affected by the problem?|
|What is the problem?|
|When and for what purpose should email be used? Why would it be an effective tool for this purpose?|
|When and for what purpose should an app be used? Why would it be an effective tool for this purpose?|
|Why did Wanda task you with investigating communication methods?|
|How should messages be modified to fit within the digital tool you have selected?|
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