Select a company that has a great Reverse Logistics (Returns) policy and process, and document it. The below can be used as an outline but should not be limited to this.
- Company policy
- Customer interaction
- % of orders returned
- Cycle time for item to be returned and credit issued
- Cost charged to customer for return (Freight, restocking fee, etc.)
- Centralized or Decentralized approach
The grades will be based on:
- The overall clarity and organization of the paper.
- The application of relevant topic concepts and theories in the analysis of the topic.
- The overall content, grammar, creativity, innovativeness, research and organization of the paper.
Also, please do not take a half page to write about a general introduction and waste the time and the page count.
PLEASE have the writer provide 2 possible examples of a company they will be selecting before completing the assignment. I do NOT want Amazon selected and want to know the company in advance.
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