Outcomes and Quality

Imagine you are being considered for a managerial position at a local health care facility. Due to scheduling, your interview will take place over a video call and the health care facility team members for the interview sent you the major interview prompts ahead of time for you to prepare. The job description emphasizes the needs for quality assurance through tracking outcomes and analyzing the data, so a significant component of your interview will be describing the process of tracking outcomes and improving quality and safety.

Preparing for the Assignment:
Many businesspeople use Microsoft Excel to plan, track, filter, and analyze data in their work environment. As you prepare for this mock interview, consider watching the LinkedIn Learning videos on Excel, “Excel Essential Training” and “Excel Quick Tips,” located in this week’s Learning Activities folder for an introduction to or refresher on using Microsoft Excel for this purpose. Each question has two parts.

Assignment Directions:
Download and complete the Summative Assessment: Outcomes and Quality Worksheet.

Submit your assignment by uploading your completed worksheet within this activity.


Summative Assessment: Outcomes and Quality Worksheet
Provide a 175- to 200-word response to each of the following prompts and describe the process for tracking outcomes and improving quality and safety.

Cite 3 references to support this assignment. 1 reference can be your course textbook.

Format your citations and references according to APA guidelines and include your references in the “References” section.

1. What are the impacts of external and internal standards? How would you ensure these are met?

Enter your response.

2. What is the role of continuous improvement in quality and safety? How could you ensure this process is occurring?

Enter your response.

3. What are approaches for employee development in quality and safety? How would you plan this for your own team?

Enter your response.

4. What is technology’s role in quality and safety? How could you use Microsoft Excel to help your team stay on track?

Enter your response.

Enter your response.

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